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Senior IT Support Engineer

Location:
Rectory Grove, Clapham, London SW4 0EL
Salary Details:
Up to £36,000 Depending on experience
19 Jul 2020
About the role
London Connected Learning Centre is an education organisation with a long history of supporting the use of innovative learning technologies in schools. 

We are looking for a Senior IT Technician to work on a full-time basis to oversee our Technical Support Service offered to London schools ensuring that the highest quality of provision is maintained and escalating issues to the IT Systems Manager if required.

The role will involve hands on technical support in schools and duties such as preparing computer and audio visual equipment and you will be the first point of contact.

The ideal candidate will have experience of first, second and third line technical support. They will be organised, hard working, and have the ability to motivate and support others. Attention to detail and the ability to document all tasks undertaken is key to the role. The successful candidate must have excellent communication skills and be able to explain technical solutions to non-technical users.
 
They will have experience of maintaining of IT networks within an education context, experience of troubleshooting networking issues, experience in managing clients and dealing with customers in a work environment and experience of working independently to troubleshoot and resolve IT issues. Experience of working in an education context is desirable.

The candidate will have a good working knowledge of the latest Windows desktop and server operating systems as well as knowledge of Apple's operating systems. Excellent knowledge of AD, Group Policies, MSI, WDS, DHCP, DNS, IP Addressing and Subnetting, PXE, image deployment and server replication is required. 

Understanding TCP/IP networking and being able to troubleshoot wired and wireless Ethernet networks are extremely desirable.  Familiarity with current developments in educational use of IT systems, hardware and software is essential and Understanding of network topologies, network devices and system security is required. The candidate may have their CCNA, Network Essentials, IT Essentials, A+, MCTS, MCITP qualifications.

While we’ve got plenty to offer in terms of a varied working life and professional development, London CLC is also looking to learn from you. We want someone who’s excited about the technology, has a real flair for computing, and who can inspire others. We’ll want to hear how you keep up-to-date with the latest developments in IT and technology, too.

London CLC runs a varied programme of teacher professional development, student workshops, consultancy and technical support for schools. That means you’ll be supporting the delivery of exciting, innovative technology-based sessions, in our centre and in schools. You will also be getting involved in creative technology-based projects and research.

In your supporting statement please explain the following:
  • What relevant IT experience you can offer to our CLC team
  • What relevant experience you have of IT networks management
  • What relevant experience you have of customer management
  • Any experience you have of working within a school/education context 
Deadline for Applications: 19th July (Please note, we reserve the right to close our vacancies early if sufficient applications are received)
Interview dates: w/c 20th July
Interview process: Our typical selection process is to invite shortlisted applicants for a face-to-face interview. However, due to the Covid-19 outbreak, we are considering virtual interview options. We will continue to monitor the situation along with the guidance provided by the UK Government until the interview date. If we are in a position to safely invite you in for interview, we appreciate that your personal situation may require you to stay at home and therefore interview remotely. 
Application process: Towards the bottom of this page you can download the job description and apply. Once you click apply you will be required to complete a short online application form and upload your CV.
About the organisation
London Connected Learning Centre is managed by Education Development Trust, a not for profit organisation which supports education around the world. Being part of the wider Education Development Trust family will give you the opportunity to get involved with UK wide and international projects.
 
Education Development Trust is committed to safeguarding and promoting the welfare of children. The successful candidate must be willing to undergo an enhanced disclosure through the Disclosure and Barring Service.