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Transforming lives by improving education around the world
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Technical Support Analyst

Location:
Reading
Salary Details:
circa. £37,000 p.a.
Closing Date:
03 Jan 2019
About the role
Technical Support Analyst - 12 month fixed-term contract
 
The Educational Development Trust IT department are recruiting for a Technical Support Analyst to join the team on a permanent basis.
 
The successful candidate will have experience of first, second and third line technical support. They will be organised, proactive, and willing to learn and develop their skills and knowledge. Attention to detail and the ability to document all tasks undertaken is key to the role. The successful candidate must have excellent communication skills and be able to explain technical solutions to non-technical users with a desire to improve our end user experience
 
You will have a good working knowledge of the latest Windows Server & Microsoft Azure Platform as well as Windows 7 and 10, also Office 365 & Office packages. Experience of server management (i.e. Active Directory and Group Policy) is essential. Understanding networking and being able to troubleshoot wired and wireless Ethernet networks are required. Sound knowledge of internet security applications & IT Security Health Checks is also important
 
The Candidate will be based in the Education Development Trust head office in Reading. While the role is undertaken primarily during office hours, it will involve periods of out-of-hours working in order to meet the needs of the business. Some national and international travel may also be required for short periods.
 
First stage interviews are due to take place over the 9th, 10th & 11th January with final stage interviews taking place on 16th January
About the organisation
Education Development Trust transforms lives around the globe by improving schools and school systems. We work with governments or with clusters of schools to effect positive change and our specialist knowledge means we deliver – and design – effective, far-reaching and sustainable education solutions.