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Technical Support Analyst

UK home based (travel to office 1-2 times a month)
Salary Details:
Circa £35,000 per annum (depending on experience)
30 Jun 2021
About the role

Job title:  Technical Support Analyst


Office Location: Home based (visit office in Reading, Berkshire 1-2 times a month)


Please note that the office is currently closed to most staff due to Covid-19 restrictions so are working from home. Once its deemed safe for staff to return to the office this role will be mainly home based with expectation to come into office 1-2 times a month based on location of the successful candidate and any requirements to travel to other Education Development Trust offices. The candidate will be expected to work core business hours.

We are recruiting a full time Technical Support IT Analyst to join a thriving and busy IT Department.


The Technical Support Analyst will support Education Development Trust in delivering outstanding, sustainable education solutions by providing expert support for all IT /infrastructure / applications issues. Making good use of proactive monitoring, maintenance and repair to maximise the uptime of the systems, infrastructure, applications and services. Look for opportunities and develop initiatives to further improve the IT systems, applications and infrastructure. Work on specific projects to support application development within the Azure Dev Ops framework. Be the escalation point for the service desk for technical issues of a Tier 2/3 type responding in line with agreed Service Level Agreements (SLAs)for resolution.


The Technical Support Analyst will be called upon to support staff based in other Education Development Trust locations and home workers.


Person specification


Knowledge Essential:

▪ Azure Cloud Solutions, including infrastructure, VMs, networking, SQL instances, Appservices

▪ Security – NSGs, WAFs, IAM, System identities, IAAS, PAAS

▪ Internet access(WAN) and security solutions

▪ Networking Firewall/ routing / switching configuration (VPN, VLAN, DNS, DHCP, SNMP)

▪ Microsoft Windows Server 2012R2 to 2019

▪ PowerShell and command

▪ Microsoft Active Directory

▪ Group policy management

▪ MS Exchange Server and Exchange online management, Mailboxes and shared resources, permissions, smtp mail tracing

▪ Email management, filtering and security solutions, archiving

▪ Windows 10management, configuration, builds, software rollout

▪ MS Office stack including Teams and SharePoint

▪ Commercial knowledge and contract delivery

▪ Knowledge of working within ITIL framework


Experience Essential:

▪ Working within a team but also able to work alone without supervision

▪ Experience of solution design and project delivery, on time and in budget

▪ Working with Server Hardware and premises or at data centres

▪ Cloud and virtual technologies, Azure, Hyper-V, VMware

▪ Windows server stack▪ Experience of Disaster Recovery and Business Continuity policies for infrastructure environments

▪ Solid technical experience of Microsoft Windows 10 and best practice processes for delivery and management

▪ Experience working for an IT Help Desk or Call Centre

▪ Project delivery experience working within a framework such as Prince2

In return we offer a competitive salary, a generous holiday allowance (30 days & bank holidays), a 6% matched pension scheme and a range of other voluntary benefits.


Job Type: Permanent full time


Deadline: 30th June (Please note, we reserve the right to close our vacancies early if sufficient applications are received)


Interview dates: Virtual Interviews will begin to take place throughout May/June using Microsoft Teams.


How to apply: Towards the bottom of this page, you can download the job description and apply. Once you click apply you will be required to complete a short online application form and upload your CV.


Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and for applicable roles, successful candidates are subject to relevant criminal record checks with national police authorities or the UK’s Disclosure and Barring Service.

About the organisation

Education Development Trust is an education charity that exists to transform lives by improving education around the world. We work collaboratively with national and local governments, schools and other partners to design and deliver sustainable solutions to improve education.

Please click here to see our Annual Impact Review for 2019/20, which highlights the ways in which our work has impacted lives around the world – and the progress we have made since 2018/19.