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Junior Service Desk Support Analyst

Location:
Reading
Salary Details:
Up to £20,000 (depending on experience)
31 Jan 2021
About the role

Job title:  Junior Service Desk Support Analyst

Location: Reading

Please note that the office is currently closed to most staff due to Covid-19 restrictions so initially the role will have a more blended approach of home working and office based and once its deemed safe for staff to return to the office the role will be office based full time.

We are recruiting a full time Junior Service Desk Support Analyst to join a thriving and busy IT Department.

The Junior Service Desk Support Analyst will support the Education Development Trust in delivering outstanding, sustainable education solutions by providing a responsive first line service by phone and email aiming to achieve a first-time fix, providing an efficient and customer focused IT Service to all Education Development Trust staff, whilst ensuring that all service level agreements (SLA’s) are adhered to. This role will work with customers, other Service Support Analysts and Internal IT support staff to provide a customer focused IT Service with high-levels of customer service

This role is based in the Reading Head Office but may be required to undertake occasional travel with equipment to other UK sites within Education Development Trust. The role-holder will be required to work shift work on a regular pattern of 8:00 am – 05:00 pm (Monday to Friday). Flexible working will also be required including some out of hours. The Junior Service Desk Support Analyst will be called upon to support staff based in other Education Development Trust locations and home workers.

Candidates must have a keen interest in IT with some basic knowledge of hardware and software gained either through education or work experience. Knowledge of Windows 10, Microsoft Office 365 and other common software packages would be desirable (a list of examples can be found in the JD).

Experience Essential:

▪ Experience of working in an IT support capacity in a medium or large organisation

▪ Experience of working in a customer service environment

Desirable:

▪ Use of a Call Logging system ▪ History of working to Service Level Agreement targets

Due to the nature of this role the ideal candidate must have excellent customer service and telephone Skills. Have the ability to think creatively and be able to problem solve under pressure. Have self-motivation, effective time management and organisational skills

In return we offer a competitive salary, a generous holiday allowance (30 days & bank holidays), a 6% matched pension scheme and a range of other voluntary benefits.

Job Type:  Permanent full time

Deadline:  31st January (Please note, we reserve the right to close our vacancies early if sufficient applications are received)

Interview dates: Virtual Interviews will begin to take place throughout January/February using Microsoft Teams.

How to apply: Towards the bottom of this page you can download the job description and apply. Once you click apply you will be required to complete a short online application form and upload your CV.

Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and for applicable roles, successful candidates are subject to relevant criminal record checks with national police authorities or the UK’s Disclosure and Barring Service.

About the organisation

Education Development Trust iscommitted to safeguarding and promoting the welfare of children and adults whomwe work with and come into contact with around the world. All applicants aresubject to thorough screening and for applicable roles, successful candidatesare subject to relevant criminal record checks with national police authoritiesor the UK’s Disclosure and Barring Service